Frequently Asked Questions

Fodoni Network is a digital B2B platform where companies can publish requests and offers, find suitable business partners, and get in touch directly through specific listings. Depending on the selected license, different functions are available. This makes Fodoni Network suitable both for gaining an initial market overview and for actively trading through structured requests, offers, and responses.

To register your company on Fodoni Network, fill out the registration form with your personal details, your company name, your business email address, and a password. Once the form has been submitted, a user account is created and linked to your company. Your registration is then reviewed internally before your access is fully activated.

New registrations are not activated immediately. The Fodoni team reviews the company information and documents you provide before your user account and company are approved. This review usually takes approximately 3 to 7 business days. You will receive an email with further information once your registration has been approved or rejected.

Logging in to Fodoni Network is a two-step process. In the first step, you enter your business email address and password. If both are correct and your account is active, a six-digit security code is automatically sent to your email address. In the second step, you enter this code on the login page. The code is valid for 10 minutes. If it expires or is entered incorrectly, you can request a new code after a short waiting period of 30 seconds. After five failed entry attempts, the existing code becomes invalid and must also be re-requested.

After you register, your access is reviewed first. During this phase, your account is not yet fully usable. Once your company has been approved, you will receive an email and can log in, complete your company profile, and—depending on your license—create listings or respond to relevant listings.

The dashboard is your central entry point to all key areas of Fodoni Network. There you can access your company profile, your listings, responses, notifications, as well as the license and billing area. If you use the platform regularly, it is recommended that you first complete your company profile and then review the categories and listings that are relevant to you.

The right license depends on how actively you want to use Fodoni Network. ECO is the free standard license and is suitable for getting to know the platform, creating request listings, and responding to offer listings. Business unlocks the advanced features and is intended for companies that want to trade actively and publish their own offers. First is a custom license available on request and is tailored specifically to your company's needs. Additional add-ons for specific feature extensions are in preparation and will be available at a later date.

Log in using your business email address and your password. Both your user account and your company must already be active. After successful password entry, a six-digit security code is sent to your email. Enter this code to complete the login and access the protected area of Fodoni Network.

The email code is only sent if your email address and password were correctly recognized in the first login step and your account is active. If you do not receive a code, please check the following: Are your email address and password correct? Has your account already been approved? Could the email be in your spam or junk folder? Have you already requested a code within the last 30 seconds? If you still do not receive a code, please contact support.

A security code is valid for 10 minutes from the time it is sent. If it is not entered within that time, it expires and can no longer be used. Additionally, a code is automatically invalidated after five incorrect entry attempts. In both cases, you can simply request a new code on the login page. Please note the short waiting period of 30 seconds between two requests. Enter the new code carefully—spaces or typos will also result in rejection.

You can change your password in the protected area of your account. To do so, first enter your current password and then choose a new one. For security reasons, the new password must be different from the previous one. After the password has been changed successfully, you will also receive a confirmation email.

If your login details are correct and you still cannot sign in, the reason is often not the password itself but the account status. Login is only possible if both your user account and your company have been activated. If your registration is still under review or your company has not yet been approved, access will be blocked temporarily.

If your account or company is not active, it means that access to Fodoni Network has not yet been approved or is no longer enabled. This can happen, for example, directly after registration while the approval process is still underway. In this status, regular login is not possible. Once your status changes, you will be informed by the Fodoni team.

For security reasons, Fodoni Network currently supports behavior where a new login invalidates existing sessions on other devices. If you sign in on a new device, you may therefore be logged out automatically on another device. This helps ensure that only one current session remains active.

You can manage your company profile in the relevant profile section after logging in. There you can update key details such as your company name, description, website, contact information, and address. A carefully maintained profile not only improves how your company is presented, but also supports review, approval, and public visibility.

A good company profile should be clear, complete, and trustworthy. It is recommended to include a precise company description, a valid website, reachable contact details, the full company address, and relevant information about resources, services, and certifications. The more complete your profile is, the easier it is for other companies to assess whether a business relationship with you could be a good fit.

Company documents can be uploaded in your company profile area. These documents may be used for review, verification, or internal approval of your company. Make sure that the files are readable, up to date, and provided in a supported file format.

You can view already uploaded company documents in the document section of your company profile. There you will typically see the file name and upload information, and you can remove documents that are no longer needed or were uploaded incorrectly. Use this function to keep your documentation current and relevant.

A company does not become public automatically. Public visibility can be requested by your company, but the profile can only be switched to public by an admin or staff account. The minimum requirement is a verified and approved company profile that has successfully completed onboarding.

Your verification status shows how far your company has progressed in the review process. "Not verified" means that the review has not yet been completed or has not yet been positively confirmed. "Verified" shows that your company has been successfully reviewed. "Rejected" means that approval has currently not been granted; in that case, you will generally receive additional information by email.

If your company is publicly visible, active listings can be displayed on your company profile. This allows other companies to see directly which areas you are currently looking for or offering. Your company profile therefore becomes a central overview of both your business and your current activity on the platform.

You can create a listing in the protected area of Fodoni Network. First, select the appropriate listing type and category, then add all required information. Which fields must be completed depends on the selected category. Once saved, your listing becomes visible to suitable users, depending on its status.

A request is a demand: your company is looking for a product, a service, or a solution. An offer is a supply listing: your company actively offers goods or services. Which types you are allowed to create depends on your license. With ECO, only requests are possible; with Business and suitable special licenses, offers are possible as well.

The mandatory details depend on the category. For requests and raw-material-related offers, information such as resource, form, quantity, unit, certifications, and origin is typically relevant. In other categories, packaging type, machine type, service type, or location may be required instead. In general, a listing should be complete enough for other companies to clearly understand the demand or offer.

Existing listings can be opened and edited in the relevant section of your account. There you can update the title, description, country information, attributes, and—depending on the category—other specific details. Once saved, the changes will be applied to future views of the listing.

Several status actions are available for listings. You can pause a listing, mark it as completed, delete it, or reactivate it if applicable. Pausing removes the listing from active visibility without removing it completely. Marking it as completed or deleting it ends the active lifecycle, while reactivation can make a paused or relistable listing available again.

A listing is no longer active if it has been paused, completed, or deleted manually. In addition, listings may be removed from the active area automatically after their validity period expires. You should therefore check both the current listing status and any possible expiration date.

The spot market is intended for short-term available or especially concrete offers. Listings there are handled in a dedicated category and are created using structured product information. Unlike general offers, the quick and clear presentation of quantity, unit, origin, certifications, and an optional product image plays a particularly important role here.

In the spot market, you enter the price per unit directly as a free value when creating the listing. This value is displayed together with the quantity and the selected unit (kg, l, or pieces). If older listings only have a total price stored, the platform automatically calculates the unit price by dividing the total price by quantity. The display is formatted with up to two decimal places.

The current system uses structured quantity units in the spot market. At the moment, the most relevant units are kg, l, and pieces. Which unit makes the most sense depends on the product being offered and should always match the actual tradable goods.

A product image can be uploaded and linked to a spot market listing. The image complements the structured product information and improves the clarity of the offer. Whenever possible, use a clear, current, and easily recognizable image so that other companies can understand the product more quickly.

Categories structure the platform by listing type and topic area. These include, among others, requests, resources, packaging, machines, service, and spot market. The selected category affects not only how the listing is displayed, but also which mandatory fields, filters, and search options are available.

The fastest way to find relevant listings is to combine a search term with category and filters. Information such as resource, form, origin, certifications, quantity, and status is especially useful. The more precisely you filter, the more relevant your displayed results will be.

Tags help describe listings more precisely, for example through raw material type, form, certifications, unit, or origin. Filters use this information to narrow down the results in a targeted way. Try to use tags consistently and only filter by features that are truly important for your request or offer.

The +/-10% quantity filter makes it easier to find listings whose quantity is approximately suitable for your demand or offer. When you enter a value, not only exactly matching quantities are considered, but also results within a meaningful tolerance range. This is especially useful when slight deviations in availability or demand can still be accepted.

Search across all categories combines several listing areas into one shared view. This allows you to check centrally whether there are suitable requests, resources, packaging, machines, services, or spot market offers related to your topic. You can then narrow down the results further without having to search each category separately.

Depending on the view, you can filter listings by category, country of origin, verification status, or active status. Public views typically show active listings, while internal views may offer additional filtering options. Use these options to hide irrelevant results early and reach suitable matches more quickly.

Not every category needs the same type of information. That is why some areas show different filters than others. A raw material listing, for example, requires different attributes than a machine or a service. The available filters adapt to the structure of the respective category so that only meaningful options are displayed.

To respond to a listing, open the relevant listing and create a response with the requested information. Depending on the category, additional structured details may be required, such as delivery quantity, unit, certifications, or lab data. Once submitted, your response is linked to the listing and the responsible counterparty is informed.

If you cannot respond, the reason is usually related to licensing or permissions. Users with ECO can only respond to offer listings, not to requests. It may also be the case that your company is not active or that you have already submitted a response to the same listing.

Only one response per company is allowed for each listing so that communication and the overall offer situation remain clear and manageable. This prevents the same company from creating multiple parallel responses to the same listing. If something changes, the existing response can be edited or supplemented instead.

An existing response can be opened in the corresponding area and adjusted. This makes it possible to update the content if availability, conditions, or other details change. If a response is no longer valid, it can also be deleted so that outdated information does not remain in the process.

Each response includes its own communication thread. Both involved parties can write to each other directly there and continue the exchange in the context of the specific listing. This ensures that all communication remains clearly organized within the relevant response.

Documents can already be uploaded when creating a response, provided they are relevant to the selected category. This is particularly useful when evidence, certifications, or laboratory results belong directly to the response. Make sure to upload only suitable and clearly readable documents.

Documents can also be added later in the ongoing chat of a response. This is useful when information is requested afterwards or when additional documents need to be submitted later. In this way, the entire exchange remains complete and traceable within one shared conversation.

Conversations are marked as unread when new chat messages are received for a response and you have not yet opened or marked them as read. This allows you to recognize immediately which processes contain new information. The unread marker helps you avoid overlooking active conversations.

"NEW" usually indicates new or not yet processed activity related to a response. This may refer to a newly received response or a new message in the associated conversation. The label is intended to help you identify new developments more quickly and review them with priority.

You can find your notifications in the protected area of Fodoni Network. There you will see new events related to responses, chat messages, verification changes, or confirmations relating to listings. Unread notifications are highlighted separately so that you can identify open items more quickly.

Notifications can be marked as read individually or in bulk. In certain cases, notifications can also be set back to "unread" so that you can review them again later. This function is especially helpful if you deliberately want to revisit a process at a later time.

When opening or processing a notification, its status may change from "unread" to "read." Depending on the view, it may then no longer be displayed with the same highlight or may disappear from filtered unread lists. This does not necessarily mean that the notification has been deleted—only that it is no longer shown as unread.

Notifications are triggered in particular when you receive a new response, when a new chat message arrives, when your company's verification status changes, or when certain listing-related events are confirmed. The goal is to keep you informed directly within the system about important changes.

Fodoni Network automatically sends emails for the following events: registration confirmation, delivery of the login security code, approval or rejection of your account, password changes and resets, new responses to your listings, listing expiration, license changes, and account modifications by an administrator. Email notifications complement the in-app notifications and ensure that you are promptly informed about security-relevant and business-critical events even when you are not actively using the platform.

New chat messages within a response are usually directly relevant for action because they are part of an ongoing business exchange. For that reason, they are highlighted as notifications so that you can continue the conversation in a timely manner. This helps ensure that important follow-up questions or new documents are not missed.

Fodoni Network currently offers the ECO, Business, and First licenses. ECO is the free standard license for registered users with a limited feature set. Business is the paid license for active trading with expanded functionality. First is not a standard license, but an individually configured solution available on request. Additional feature-based add-ons are in preparation and will complement the existing licenses in the future.

An upgrade is carried out through the license area of your account. There you can select the next suitable plan—if available for your current license—and start the booking process. Once the process has been completed successfully, your available feature set will be expanded accordingly.

Downgrading to ECO is currently not designed as an immediate self-service process. If you want to switch from a higher license back to ECO, this is currently handled manually. Please contact support or the Fodoni team for this.

Your current license cannot be booked again if it is already active for your company. This prevents duplicate bookings and conflicting billing situations. If you want to change your scope, you should instead use an upgrade, request a manual adjustment, or—if you use First—arrange an individual configuration.

For managed online licenses, a customer portal is available where you can review billing and subscription-related information. Depending on the enabled scope, you may be able to view invoices, manage payment information, or handle existing subscriptions there. The portal serves as the central place for recurring commercial processes.

After a license change, your company's feature set is adjusted accordingly. This can directly affect what you are allowed to create, which response rights you have, and which additional functions become available. Which changes become visible depends on the license you switch to and which approvals are active for your company.

The First license is an individual license tailored to the customer's specific needs. It is not understood as a rigid standard package, but is assembled specifically based on requirements, desired functionality, and agreed framework conditions. This allows First to cover both focused requirements and extended scenarios beyond the standard Business scope if needed.

First is not directly bookable online because it is not a fixed standard configuration with fixed conditions. The scope, terms, and pricing can vary from customer to customer. For that reason, every First license is reviewed individually, aligned with the customer's needs, and then created by an admin with the appropriate conditions.

Even without logging in, you can use public areas of the platform. These include public category pages, the all-categories view, and approved public company profiles. However, the level of visible detail is limited so that sensitive information is only shown to authorized users with the appropriate permissions.

Not all information is visible to visitors or to users with limited licenses. Some details are intentionally only available to users with extended access so that business relationships, content, and overall platform usage remain protected. Which information is visible therefore depends on login status and the currently active license.

Public company profiles display selected company information once a company has been approved for public visibility. This may include the company description, website, contact details, location, tags, and other profile information. Public release is not automatic, but only possible after successful onboarding, verification, and explicit activation by staff or admin.

The all-categories page combines several relevant platform areas into one shared overview. It provides a quick entry point into requests, resources, packaging, machines, service, and spot market. This allows visitors and users to search across multiple topic areas at once without opening each category separately.

The company directory allows you to search and compare public company profiles. In particular, the company description, services, resources, certifications, and active listings help you evaluate them. This makes it easier to identify which companies may be a strong strategic or operational match for your needs.

The Fodoni team can currently mainly be reached through the contact form on the main page and in the license area. These contact options are particularly suitable for initial contact, general inquiries, and license-related topics such as First. In addition, the support page is intended to serve as a central area for problem-solving and further help.

The contact form is primarily intended for structured initial contact. It is suitable for general questions, new customer inquiries, interest in collaboration, as well as First license requests. In the future, it may also be used where an issue could not be resolved sufficiently through the support page or FAQ.

After you submit your inquiry, it is forwarded internally to the Fodoni team. The request is then handled centrally, where inquiries are recorded and processed by the team. Depending on the nature of your request, you will then receive a reply with the next steps or additional information.

You should contact support if you are dealing with a specific issue concerning your access, your company profile, listings, responses, or your license that you cannot resolve yourself. For general standard questions, the FAQ or support page is often already sufficient. However, if you have an individual case, a direct inquiry is the right step.

You should request a First license if Business does not cover your needs or if you require a more individually tailored solution. This is especially useful when special framework conditions, expanded functionality, or individually agreed services are required. First is intended for companies that need a customized platform setup rather than a standard plan.